Refund policy

Refund & Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn, unused, and undamaged.

  • Complete with original tags and packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at Efcom.lb@gmail.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

> Note: Items sent back to us without prior approval/request will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at Efcom.lb@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and Gift Cards.

Please feel free to reach out if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.

  • Card Payments: If approved, you’ll be automatically refunded on your original payment method within 10 business days. (Please note that your bank or credit card company may take additional time to process and post the refund).

  • Cash on Delivery (COD) Orders: For orders paid via Cash on Delivery, refunds will be issued via bank transfer, Whish Money, OMT, or store credit.

  • Delays: If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at Efcom.lb@gmail.com.